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Policies

All products/ fish must unopened only store credit with the same day receiving the product UPS store from to store UPS

We are able to accept returns with the following conditions:

  • Returns must be requested and approved via email within 30 days of the original shipment date.
  • Product and product packaging must be sealed and unopened with original manufacturer seals intact.
  • Returns must be shipped back within 7 days fully insured and properly packaged.

We are unable to accept returns when:

  • Product is used or shows any signs of use
  • The product is missing parts (packaging, manual, accessories, etc.)
  • Warranty return that is tested to be fully functional
  • Past 30 days of the original shipment
  • Product sold as Open Box Items
  • Gift Cards are non-refundable
  • Shipping & delivery fees
  • Only applicable to the 50 US states

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